The Company has constituted a grievance redressal committee to address and resolve complaints received from general public. The committee consist of three high officials of the Company.
1. Mr. Jojish Jose - +91 9207012000
2. Mr. Anoop - +91 9207742001
3. Ms. Deepa Ajithkumar - +91 9946019000
Nodal Officer :
Mr. Ajesh P R - +91 9207016000
Chief Redressal Officer :
Mr. Shinil Chacko - +91 7592000678
Email address: firstname.lastname@example.org
Complaints can be filed by the general public over phone, email, post and walkin to the committee in any of the the following addresses
Phygicart E-Commerce Private Limited
Door No 08/107/C11,12,
3rd Floor, E-Town Shopping, East Fort,
Thrissur, Kerala, India – 680005,
§ Every complaint received by the committee shall be numbered and entered in a register kept in the system and shall issue acknowledgement with registration number electronic media to the complainant.
§ The committee will look into the matter independently and Judicially and if necessary personally verify the matter and resolve the problem raise by the complainant.
§ During the enquiry the committee has the power to give appropriate directions or recommendations to the company or direct sellers or to the employers of the company
§ Every complaint shall be resolved with in 45 days from the date of making of the complaint
§ The committee shall keep all recordings of the proceedings with them
§ The committee shall inform the complainant, the final outcome of the complaint thru electronic media.
§ The committee will be impartial and Judicial